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FAQ on Loyalty Programme



To thank readers like you for supporting our bookstore,
we offer a free loyalty programme 🌹 

     

    FAQs

    Signing Up | Loyalty Tiers | Earning | Using

    SIGNING UP

    How do I sign up for Rewards?
    Click the blue "Earn Points" button at the bottom left of our website.

    I've signed up at the store, do I have to create an account on the website too?
    Yes. Please use the same email address to create an online account.

     

    LOYALTY TIERS

    What is the Loyalty Tier?
    There are three loyalty tiers: Bronze, Silver, and Gold. The first tier upon signup is Bronze. Based on your annual spend at Wardah Books, you can progress to the Silver and Gold tiers. You unlock greater rewards as you advance. See table above.

    How will I know my Loyalty Tier?
    You can see what tier you are on when you log in on our website. Our newsletter emails to you will also reflect your current tier as well as Points balance.

    How is my current Loyalty Tier calculated?
    It is assigned based on your annual spend within one calendar year (1st Jan - 31st Dec). Once a tier is achieved, you will retain the tier for the remainder of the current calendar year and the following year.

    Example:
    You just made a purchase that takes your total spend from 1 January this year to today above the $300 threshold. This purchase unlocks the Silver Tier for you. You retain the Silver Tier for the remainder of this year (until 31st December) AND the entirety of the following year.

    How do I ascend Loyalty Tiers?
    Simply meet the corresponding annual spend for a tier and you will automatically be reassigned to that tier after the qualifying purchase is complete.

    • For Silver tier, above $300
    • For Gold tier, above $700

    Is my Loyalty Tier permanent?
    Tier expiry is based on your annual spend within one calendar year (1st Jan - 31st Dec).

    In summary,

    • You can progress up tiers if you meet the next tiers’ entry requirements.
    • You will remain in your current tier if you meet the current tier’s entry requirement
    • You can be moved down a tier if you don’t meet the current tier’s entry requirement

    Example:
    If on 1 Jan 2026 you are on the Silver Tier and you haven’t spent more than $300 within the previous calendar year (2025), you will go down to Bronze Tier.

     

    EARNING POINTS

    How much do I need to spend to get Points?

    • Every S$1 spent (in-store and online) → 5 Points
    • eg. S$100 → 500 Points

      Is spending the only way to earn Points?
      You can also earn Points by

      • Creating an account: 100 Points
      • Completing your profile: 100 Points
      • Liking us on Facebook: 100 Points
      • Following us on Instagram: 100 Points

      Click on the blue "Earn Points" button at the bottom left of our website to proceed.

      USING POINTS

      Where can I use my Points?

      • In-store (58 Bussorah Street, Singapore)
      • On this website

      How do I check/redeem my Points?

      • Click the blue rewards button that says ‘Earn Points’.
      • Log in (if you haven't)
      • It will show how many Points you have, and if you can redeem
      • Click  the blue "Redeem" button if you have enough Points
      • Use the coupon code at checkout :)

      Do my points expire?
      Yes, points reset to zero after 24 months of account inactivity. However, If you have made at least one purchase within the last 24 months, all your points remain valid for the next 24 months from the date of purchase.