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FAQ on Delivery

  • Courier charges, both local and international, may change without prior notice.
  • All delivery times quoted are averages, and cannot be guaranteed.
  • While we endeavour to ensure that our on-line inventory is accurate, occasionally a title does go out of stock and we cannot fulfil your order. Rest assured, a refund will be made when this happens.

Delivery Methods

Pick-up | Local Courier | International Delivery | Loss or Damage

BOOKSTORE PICK-UP

Fulfilment
  • You can pick up the books you ordered at the bookstore at 58 Bussorah Street, Singapore at your convenience during our operating hours*.
  • Please wait for our confirmation email before coming to the store to collect. (Generally ready within 24 hours. If you have an urgent pickup, please whatsapp to give us a heads up)
  • We will hold your order for you for 4 weeks.
Costs

  • Free

*Store Operating Hours: Daily 10am to 8pm
Store hours in Ramadhan: 10am - 6pm daily
// Closed on Fridays from 12:45pm to 2:00pm for Jumuah prayers.

SINGAPORE (LOCAL) COURIER

Fulfilment
  • Orders are sent out via courier, to your door.
  • A tracking code will be emailed to you.
  • Orders are usually sent out by the next working day, and the courier company takes around 2-3 working days to deliver.
Costs
  • Purchases $100 and above: Free
  • Purchases below $100: $5.50
  • Same-day courier service no longer available

    INTERNATIONAL COURIER

    We strongly encourage people to purchase from local bookshops in their respective countries.

    Destinations
    • Internationally, we only deliver to:
      • Australia
      • Brunei
      • Hong Kong SAR
      • Indonesia
      • Japan
      • Malaysia
      • New Zealand
      • Philippines
      • Thailand
      • Vietnam
      IMPORTANT FOR INTERNATIONAL: Please read the terms below.
        Fulfilment
        • Orders are sent out via courier​ service.
        • A tracking code will be emailed to you​.
        • Orders may take up to two to three weeks to arrive.
        Costs
        • The delivery charges are computed at checkout and are based on estimates.
        • Should the actual delivery charge for your order be higher than the estimate, we will put the order on hold and contact you by email.
        • If it is lesser, we will refund you the shipping savings
        • Please be aware that you are responsible for all tax, custom or import duties, in accordance with the laws of your country.
        • International orders that are seized by customs in your country will not be refunded.

        *Brunei: Please note that the import of religious books is controlled by the Brunei government. Books may be held for review or even confiscated. This is beyond our control and Wardah Books is not liable to refund books confiscated or held back for review. ​Don’t hesitate to email us if you have any questions.

           

          REFUND FOR LOSS OR DAMAGE

          Loss
          • Customer will be refunded for lost orders.
          • Local (SG) orders are considered lost if not received within 15 days.​

          • International orders are considered lost if not received within 40 days.

          Damage
          • Orders that arrive with damaged books will require photo proof before we can process any partial or full refund.
          • For local orders, we can replace the damaged books should you want to (subject to availability)

          • For international orders, we can only offer a partial refund or full refund depending on the case.